Descrição da Função

Adecco Human Resources is currently searching and hiring, through it's Shared Service Center Recruitment team, Portuguese and English Speaking candidates the role of Collections Support Agent in Oeiras.

Descrição/Funções
- Management of a centralized mailbox, assigning inbound customer queries - Once logged, prioritize customer queries - Investigate customer queries by liaising with internal departments by both phone and email, to understand the issue. - Uphold or credit the charge in the rental system - Respond directly to the corporate customer or via the credit control team - Building a rapport with the customer and credit control team - Identifying root causes and putting in preventative measures where applicable - Liaise with the data loading

Requisitos
Key Skills - A confident speaker of the English language - Ability to reconcile high volume transactions - Good analytical skills - Professional manner and highly organized - Ability to multitask - High standard of numeracy, accuracy and attention to detail - Ability to work on your own initiative, prioritizing your own work - Excel advanced or intermediate skills - MS access knowledg

Oferece-se
We offer • Opportunity to work in a reference company in its sector; • Salary conditions compatible with professional experience; • Dynamic and versatile work environment; • Work contract with our client; • Initial and continuous training. Location Paço de Arcos, Oeiras.


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